Proton Wallet Knowledge Center

How do I close my account?

We understand a Proton Wallet account might not be a good fit for all of our customers. To initiate an account closure request, please send us an email at support@protonchain.com and we’ll be happy to assist you with your account closure. Prior to initiating an account closure request, we recommend that you move all of your funds out of your Proton Wallet. Please see the following guide on withdrawing funds form your Proton Wallet


ℹ️ Please be advised, some information such as Transaction Activity and @Name cannot be deleted as they are published as record on Protonchain.


We will be sad to see you go, but if your decision is final, we are still grateful for your time with us and will move forward with your request for you. 

Note: For certain requests, our response time can be up to 45 days due to regulatory requirements. If we need more time, we may take a one-time extension of an additional 45 days to complete your request.

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